So you're playing Star Trek Online and have some questions that need answering.
- “Where's Sulu?”
- “What do I do with research samples?”
- “Who do I have to perform oo-mox on to get Bridge Officers?”
Well, look no further! All your answers are right here, in this FAQ. Never before has the phrase "Frequently Asked Questions" been more true.
 I have a choice of three professions. What do I pick?
Pick the profession that suits your playstyle. Each of the three is different, and quests will often have different secondary objectives based on your profession. Please read the Profession page for further details.
 Where do I respec?
This is perhaps the most frequently asked question in Zone Chats everywhere. To respec your skills, go to the Skill Trainer, which can be found on many space stations. There's Lt. Cmdr. Okret on Earth Spacedock, located in the center command area, and Lt. Cmdr. Tana on Deep Space 9, in the Docking Ring (Shipyard, "west" room).
 Where is Sulu?
This question is a running gag in STO that goes back to the early days of the game. Players could not find this NPC so they regularly asked where to find him. Akira Sulu can be found in the Admiral's office, right across from Admiral Quinn.
 How do I get to...?
Check out our Galaxy article for a very handy and easy-to-use reference chart of all star systems and their locations.
 What do I do with research samples?
 Where's ___ on Earth Spacedock?
To find out where things are in Earth Spacedock, check out the Earth Spacedock article. There's a map, NPC list, and a brief rundown of where everything is.
 How do I customize my clothing?
There is also another tailor located at Deep Space 9.
 Where can I train my Bridge Officers on Earth Spacedock?
 When can I get a new ship?
When you reach Lieutenant Commander (see next question), you will be able to get a new ship for only 1 . Subsequent ships in tiers available to your rank can also be purchased with Dilithium.
 Where can I get a new ship?
On Earth Spacedock, look for the Shipyard section at the bottom-right area of the map. Enter the turbolift at the rear, on the lower level, of the Shipyard. The Starship Requisitions Officer is standing at the left side of the desk on the right.
Speak to Ensign Obin in the lower level of the Shipyard to change your current ship.
Once you have your new ship you can rename it by bringing up your Status window (press U by default) and select Rename.
 What are these abilities I get for leveling up?
Every time you reach Grade 3 of a Rank you receive a generic space ability. Grade 5 gives you a class-specific ground ability, and at Grade 8 you receive a class-specific space ability.
A full list can be seen on the player ability page.
 How do I defeat the Crystalline Entity?
 What are the three main forms of currency, and what are they used for?
For more information, see the currency page.
 What exactly do Mark numbers mean? Is it better to have a higher mark number, or a higher rarity?
The Mark numbers refer to the minimum level you're required to equip a piece of equipment. Lieutenant Commanders - players level 10 to 19 - may only equip Mark III and IV weapons.
Rarity boosts various attributes, but only to a degree - a blue-rarity Mark IV weapon can be equivalent to a white or green rarity Mark V or VI weapon. In general, it's better to replace lower-ranked but rarer equipment with higher mark numbers as you progress, but it's important to treat each case of upgrading individually.
 What's the best piece of armour/shields, or the best weapon?
Defensively, Energy Dampening armour is highly effective at blocking enemy fire. It is lacking, however, in melee defence. Polyalloy Weave Armour is effective at blocking kinetic damage, like grenades, and melee attacks. The other four armour varieties alter your melee offence (Physical Augmentation), critical damage (recoil compensating), critical chance (integrated targeting), or your own damage (energy harness).
There's only one kind of shield, so finding the best shield for you is a matter of looking for the traits you want in shields: higher capacity (appears as [CAP]) or regeneration (REG), for example. One to keep an eye out is [DIS], which blocks 20% disruptor damage. Disruptors are the most common type of weapon you'll encounter as a beginner until you get into PVP.
 What about shipbourne shields?
In summary, shipbourne shields come in four flavours: they are outlined here. Most players prefer capacity to regeneration, but it is generally accepted to stick with either high regeneration or high capacity; attempting to get a shield that does both results in a shield that does neither extremely well. Therefore, keep an eye out for Covariant shields with [CAP] or Regenerative shields with [REG].
 What's the best ship-based weapon for me?
Choice of weapon type, ranging from beam arrays to turrets------
- Turrets are the weakest per-shot, but have a full 360 degree arc, and can thus shoot any target from anywhere.
- Beam Arrays are the most common and cause medium damage in a 270 degree arc.
- Cannons can only fire in a 180 degree arc in front of your ship, but cause slightly more damage than Beam Arrays.
- Dual Beam Banks are the most powerful beam-type weapon, but fires in a 90 degree arc in front of your ship. Notably, this is the same arc as photon torpedoes.
- Dual Cannons have high damage, but a narrow 45 degree arc in front of your ship.
- Dual Heavy Cannons are identical to Dual Cannons, but fire fewer, more powerful shots.
Escorts are the only ships capable of equipping all types; cruisers and science vessels will have issues equipping dual cannons and dual heavy cannons. Science vessels should stick to beams, since they have subsystem targeting that is ineffective when you use cannons.
In conclusion, the more powerful the weapon, the narrower the firing arc.
There are six types of damage. They are mostly the same, with the major differences being in their "procs" - or random effects on a hit. Think about a strategy that works, then ask around for feedback. An example of a basic strategy is using Tetryon weapons to deplete the enemy's shields, then using torpedoes to cause hull damage. It is possible, though controversial, to use all damage types simultaneously.
SPACE ENERGY WEAPON DAMAGE TYPES------ There are six damage types used for energy weapons on your ship. Each one has its own unqiue ability.
DAMAGE TYPE: Antiproton
DESCRIPTION: Does more critical damage than other types.
DAMAGE TYPE: Disruptor
DESCRIPTION: Chance to weaken an enemy ship's resistance to damage.
DAMAGE TYPE: Phaser
DESCRIPTION: Chance to disable one enemy subsytem.
DAMAGE TYPE: Plasma
DESCRIPTION: Chance cause plasma damage over a period of time.
DAMAGE TYPE: Polaron
DESCRIPTION: Chance drop enemy power levels.
DAMAGE TYPE: Tetryon
DESCRIPTION: Chance weaken enemy shields.
SHIP PROJECTILE WEAPONS------
There are two types of projectil weapons: •Torpedo : Projectile that fires in the direction of an enemy. •Mine : Projectile that stays idle in one location but will target and move to a nearby enemy.
SPACE PROJECTILE WEAPON DAMAGE TYPES------ There are six damage types for projectile ship weapons. Each one has its own unique ability.
DAMAGE TYPE: Chroniton
DESCRIPTION: Can reduce enemy flight speed and turn rate.
DAMAGE TYPE: Photon
DESCRIPTION: Basic torpedo that causes more damage than others (except Quantum and Tricobolt) and has faster firing rate.
DAMAGE TYPE: Plasma
DESCRIPTION: Can cause plasma damage over a period of time.
DAMAGE TYPE: Transphasic
DESCRIPTION: Can cause some damage that passes through shields.
DAMAGE TYPE: Tricobolt
DESCRIPTION: Can cause large amounts of damage but are slow and destructable.
DAMAGE TYPE: Quantum
DESCRIPTION: Strongest basic torpedo (aside from Tricobolt) and has slower firing rate.
 What's the main difference between the torpedo types?
At first, you'll only have access to photon torpedoes, and quantum torpedoes a few levels later. Photon torpedoes have the highest damage per second, but quantum torpedoes pack a bigger punch per-shot; they thus have a longer reload time. Plasma torpedoes cause even less damage, but inflict damage over time (think poison). Transphasic torpedoes cause the least amount of damage, but have better shield penetration (most torpedoes are only effective when fired into the hull). Chroniton torpedoes are in between photon and plasma torpedoes in terms of power, but have a chance to impair the target's movements. Tricobalts cause damage in excess of 11,000 points, but take a full minute to reload and have a chance to damage yourself.
 How do I improve my abilities?
Abilities can be split into three distinct categories:
- Your personal abilities - the ones you use on the ground - are improved by equipping a better kit.
- Your bridge officers' abilities (that is, the abilities used by your away team) can be altered by visiting the bridge officer trainer in the blue section of Earth Spacedock. They can be further improved by spending bridge officer skill points on the Skills tab on each officer. This will enable them to use the ability more often.
- Your ship's abilities are determined by your bridge officer's space abilities. These can be altered and improved in the same manner of the ground abilities.
By spending skill points and ranking up your bridge officers, additional abilities will become available to them.
 I'm ranking up my bridge officers, but their abilities aren't showing up.
Bridge Officers can only use their space abilities when assigned the proper console. The default Miranda class light cruiser, for example, has only Ensign slots - thus, any assigned bridge officer can only use their Ensign ability, regardless of whether they've unlocked their Lieutenant abilities or not. Choosing which officers to assign to which stations is an important choice, and is the major reason your next ship will be more powerful than your current one.
Bridge Officers may use their ground abilities at any time.
 I noticed I have my own abilities. It looks a lot different than what my other people have.
Your personal skills are passive in terms of their effects. They alter your ship's ability to cause critical damage, its evasive abilities, among other things.
Ranking these up passively improves your ship and your captain. Some of these skills provide the ability to train bridge officers in certain abilities that can only be obtained in this manner. A Science player who has Rank 6 Starship Hull Repair may train a bridge officer in Hazard Emitters III, for example.
Which of these you rank up depends on your playstyle. If you intend to use your phasers a lot, for example, you'd be foolish to not rank up Starship Energy Weapons. The more you rank it up, however, the less bonus you receive. It is therefore best to rank skills up to Rank 6 (the yellow section) and not to the highest rank (the red section).
 How can I stop the Borg adapting to my weapons?
 How can I exchange dilithium for EC?
Simple answer: You can't. Complex answer: Trade your dilithium for Zen in the D-Store. Buy something that is not bound in the C-Store, like for example a Master Key. Sell this item in the exchange for EC.
 Where should I sell extra stuff for EC?
You'll get the most by selling in Exchange, but that takes time and some things won't sell and will eventually end up in your mail box.
Some vendors will give you 50% of the list EC price of an item. A partial list of such vendors can be found under Where to sell stuff
 Equipment Mark Levels?
Whats the highest Mark a weapon or device goes up to?
 I have another question!
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